by Aman Nick | Dec 24, 2024 | Stay Alert Stay Safe
A 39-year-old software engineer from Bengaluru lost Rs 11.8 crore after falling for a “digital arrest” scam. The scammers, posing as police officers, tricked him into believing his Aadhaar card was being used for money laundering by opening fake bank...
by Aman Nick | Dec 24, 2024 | 3CX
Microsoft Teams Status Control, Multi-Tenant Upgrades, and Admin Enhancements The 3CX V20 Update 5 Alpha brings exciting new features, including voicemail transcription for PRO users, powered by 3CX AI, OpenAI, and Google engines. Additionally, we’ve added Teams...
by Aman Nick | Dec 24, 2024 | News
The Telecom Regulatory Authority of India (TRAI) is reintroducing prepaid recharge plans that offer only voice and SMS services. This move is aimed at providing more options for customers, especially those who only need basic services. TRAI believes this will benefit...
by Aman Nick | Dec 20, 2024 | IVR
Interactive Voice Response (IVR) systems have improved how businesses handle customer interactions. By automating the call management system, routing inquiries, and providing self-service options, IVR solutions boost customer satisfaction and streamline operations....
by Aman Nick | Dec 20, 2024 | Cloud Telephony
The Cost Benefits of Switching to Cloud-Based Telecommunication Systems. As businesses continue to adapt and evolve, cutting down unnecessary expenses while improving efficiency is key. One significant change that can help achieve both of these goals is moving from...
