by Aman Nick | May 19, 2026 | 3CX
Smarter AI Features, Better Transcription Accuracy, and Improved Administrative Control 3CX has launched V20 Update 9 Beta, bringing major improvements to its AI-powered communication features. One of the biggest additions in this release is the integration of Grok...
by Aman Nick | May 18, 2026 | AI
We are seeing a big change in how customer service works. The days of “your call is important to us — please hold” are slowly going away. In its place, a new type of support is coming, fast, smart, and always-available voice interactions powered by AI. AI voice bots...
by Aman Nick | May 13, 2026 | Call Routing
Traditional call routing is playing an important role in a business’s customer support system. It handles inbound calls in a fixed sequence. When a call comes in, the system transfers it to an agent or department based on the option selected by the customer. However,...
