by Aman Nick | Oct 10, 2025 | Omnichannel
Imagine calling a customer support helpline, explaining your issue, then being asked to email the same details because they can’t access your call history. Frustrating, right? This is exactly what traditional contact centers struggle with. But in 2025, customers...
by Aman Nick | Oct 8, 2025 | Virtual Number
India is one of the most popular countries for business, with countless companies operating across various sectors. Every business needs a reliable phone number to connect with customers quickly and affordably. Even today, many businesses in India still rely on...
by Aman Nick | Oct 1, 2025 | IVR
Customers expect quick and seamless communication with businesses. No one likes being put on hold for long minutes or transferred from one department to another without answers. This is where IVR (Interactive Voice Response) systems come in. An IVR system is more than...
