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Echo
Contact Center Software

Introducing our new Echo contact center software! It helps your customers solve problems faster. With this software, your customers can easily reach you through different channels like phone, email, and chat. It’s simple to use and doesn’t cost much. This will help you build better relationships with your customers.

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What is Echo Contact Center Software

The Telephony Co., a product by Team IHA, offers easy-to-use customer support software that supports multiple channels, improving your customers’ journey with efficient problem-solving technology. It optimizes customer calls using cloud telephony, turning each call into a business opportunity. The solution delivers consistent, personalized experiences, helping businesses of all sizes break communication barriers. With a user-friendly and value-driven product suite, The Telephony Co. makes innovation accessible to everyone.

User-Friendly
Revolutionize Communication
Seamless Experience

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Looking for user-friendly contact center software? Get started with The Telephony Co. for smooth setup and great results!

Unleashing our Unrivaled Strength

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5000+ Concurrent Calls

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Advanced UI/UX

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3rd Party CRM Integration

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Product Customization

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Roburst & Secure

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2500+ Seats

Echo’s Advanced Social Media Channels

Echo’s advanced social media capabilities empower you to connect with your audience wherever they are. By leveraging the power of social platforms, you can enhance customer engagement and provide better support. This unified approach helps you interact effectively across various channels, ensuring a more personalized and impactful customer experience.

Connect Anywhere
Leverage Social Platforms
Enhance Customer Engagement
Provide Better Support

Echo Contact Center Software Highlights

Single-Tenant & Multi-Tenant

Multi-Level IVR

Advanced Dialers

Mini CRM

Inbuilt Webphone

Ticketing System

Automated Call Distribution

Real Time Analytics & Reports

Third Party Software Integration

Remote Agent

100% Voice Logging

Skill Based Mapping

Live Call Monitoring

Answering Machine Detection (AMD)

SSO

Elevate your Customer Interactions to the Next Level

Immerse yourself in a seamless customer experience with our feature-packed contact center software. The Telephony Co CC omnichannel capabilities, powered by advanced technology, efficiently resolve diverse customer issues while tracking their engagements. Elevate your understanding of customer interactions and performance metrics using the premier contact center management software. This intelligent, secure, and adaptable solution is deployable on the cloud or on-premise, offering flexibility to match your business requirements.

Echo Contact Center Software: CRM and SMS Integration

Benefits of Echo Contact Center Software

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Multi-channel

Centralizes multi-channel communication on a single platform, offering a seamless customer experience across all channels for unified interaction.

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Customer Interaction

Provides a centralized platform where you can easily access and manage all customer interaction history in one place.

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Customer Support

Ensures effective customer support at every touchpoint, delivering timely and relevant assistance to meet customer needs throughout their journey.

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Business & Customer Focus

Caters to both your business and customer needs by offering flexible solutions that adapt to evolving requirements and enhance overall satisfaction.

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Quick Resolutions

Resolves issues faster with pre-designed response templates and scripts, streamlining communication and improving efficiency for quicker, more effective support.

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Scalable Architecture

Features an architecture designed for failover support and scalability, ensuring reliable performance and the ability to grow with your business needs.